Refund policy

Return and Refund Policy

Last updated: September 16, 2026

This Return and Refund Policy applies to purchases made through https://oakvessa.com.

oakvessa accepts eligible returns requested within 30 calendar days after delivery, subject to the conditions below and any mandatory rights available under applicable consumer law.

Please review this Policy before returning an item.

1. Return Eligibility

To qualify for a return under our voluntary 30-day return policy, the item must generally be:

  • Unworn, unused, and unwashed;

  • In the same condition in which it was received;

  • Returned with all original tags, accessories, manuals, and packaging, where applicable; and

  • Accompanied by the order number or other proof of purchase.

Trying on an apparel item solely to confirm fit does not make it used, provided it remains clean, has not been worn beyond what is reasonably necessary to check fit, and retains its original tags.

Nothing in this section limits any statutory rights relating to defective, damaged, misdescribed, unsafe, or otherwise non-conforming goods.

2. How to Request a Return

To request a return, contact us within 30 calendar days after delivery at:

Email: giczewskicreekmore5379@hotmail.com

Please include:

  • Your full name;

  • Your order number;

  • The item or items you wish to return;

  • The reason for the return; and

  • Clear photographs or video if the item is damaged, defective, incorrect, or materially different from its description.

We will review your request and, where appropriate, provide return instructions and the correct return address.

Returns are accepted by mail only.

Do not send merchandise to our published business address or to an address shown on the original parcel unless oakvessa specifically provides or authorizes that address in writing.

Unauthorized returns may be delayed until the shipment can be properly identified and processed.

After receiving authorization for a voluntary return, please send the item within 14 calendar days and retain the tracking receipt until the return has been completed.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Damaged, Defective, Incorrect, or Materially Misdescribed Items

oakvessa will cover reasonable approved return shipping costs when we confirm that an item:

  • Arrived damaged;

  • Is defective;

  • Is materially different from its description; or

  • Is different from the item ordered.

Where a return is required, we may provide a prepaid return label or other written return instructions.

Please do not purchase return postage before receiving our instructions unless we specifically authorize it in writing.

Preference-Based Returns

For preference-based returns under our voluntary 30-day return policy, the customer is generally responsible for return shipping costs.

Examples include:

  • Change of mind;

  • Ordering the wrong size;

  • Ordering the wrong colour;

  • Fit concerns; or

  • No longer wanting the item.

Customers may use a trackable postal or courier service unless our instructions specify otherwise.

Approved returns are not subject to a separate restocking fee.

We do not reimburse unauthorized postage, premium or expedited return services, or packaging expenses unless applicable law requires otherwise.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or with a product missing, contact us as soon as reasonably possible at:

giczewskicreekmore5379@hotmail.com

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs or video of the affected product;

  • A photograph of the shipping label; and

  • Photographs of the packaging where relevant.

After reviewing the information, we will provide an appropriate resolution in accordance with the circumstances and applicable law.

Depending on the situation, this may include:

  • Repair;

  • Replacement;

  • Sending the correct or missing item;

  • Price reduction;

  • Refund; or

  • Another remedy required by applicable law.

oakvessa will cover approved return shipping costs where a return is required because of our error or a verified product defect.

5. Non-Returnable Items

The following items are generally not eligible for return under our voluntary return policy unless they are defective, incorrect, or a return is otherwise required by applicable law:

  • Gift cards;

  • Personalized, customized, or made-to-order goods;

  • Items clearly marked “Final Sale” before purchase;

  • Worn, washed, altered, damaged, or incomplete items;

  • Items without original tags where tags were supplied;

  • Opened personal-care or hygiene-sensitive products;

  • Underwear, swimwear, or similar hygiene-sensitive items where the applicable protective seal or hygiene liner has been removed; and

  • Hazardous materials, flammable liquids, gases, or goods restricted from return shipment.

Discounted, promotional, or sale-priced items remain eligible for return unless they were clearly marked “Final Sale” before purchase.

A “Final Sale” designation does not remove any mandatory statutory rights relating to defective, unsafe, misdescribed, or non-conforming goods.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

For preference-based changes, such as selecting a different size or colour, the most reliable option is generally to return the eligible item and place a new order.

If you received a damaged, defective, or incorrect item, please contact us before placing another order so that we can provide the appropriate resolution.

7. Order Changes and Cancellations

If you need to change or cancel an order, contac