Terms of service

Terms of Service

Last updated: September 16, 2026

These Terms of Service (“Terms”) govern access to and use of https://oakvessa.com and the related online store, content, features, products, and services (collectively, the “Services”).

The terms “oakvessa,” “we,” “us,” and “our” refer to oakvessa.

Our ecommerce store is hosted by Shopify, which provides the ecommerce platform used to make the Services available.

By accessing or using the Services or placing an order, you agree to these Terms and the policies incorporated by reference.

If you do not agree to these Terms, please do not use the Services.

1. Eligibility and Account Information

You must be at least the age required by applicable law to enter into a binding purchase contract, or otherwise have any permission or supervision required by applicable law.

You agree to provide current, accurate, and complete information when:

  • Creating an account;

  • Placing an order;

  • Providing billing or shipping information; or

  • Otherwise interacting with the Services.

You are responsible for protecting your account credentials and for activity conducted through your account.

Please notify us promptly if you believe your account has been accessed or used without authorization.

2. Store Information and Incorporated Policies

The following oakvessa policies form part of these Terms where applicable:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy; and

  • Contact Information.

These policies are available through https://oakvessa.com.

If there is a conflict between these Terms and a policy dealing specifically with a particular subject, the more specific policy will generally control for that subject, subject to mandatory applicable law.

3. Products and Product Information

We make reasonable efforts to describe and display products accurately.

However, actual product colours may vary because of:

  • Lighting;

  • Photography;

  • Screen settings;

  • Device or display differences; and

  • Normal manufacturing variations.

Measurements, dimensions, and size guidance are approximate unless expressly stated otherwise.

Customers should review the applicable:

  • Product description;

  • Materials;

  • Care instructions;

  • Dimensions;

  • Size information;

  • Price; and

  • Availability

before placing an order.

We do not represent that a product is manufactured, designed, or sourced in Spain or any other particular country unless the applicable product page expressly and accurately states that information.

Any claim concerning a product's:

  • Origin;

  • Environmental characteristics;

  • Certification;

  • Performance;

  • Health characteristics;

  • Safety characteristics; or

  • Other specific attributes

applies only where supported and expressly stated on the applicable product page.

Nothing in this section limits mandatory rights relating to product safety, quality, conformity, fitness for purpose, or accuracy of description.

4. Prices, Currency, Taxes, and Promotions

Prices are displayed in the currency shown on the website or during checkout.

The currency and total amount displayed at checkout will apply to the order, subject to correction of obvious errors where permitted by applicable law.

Applicable VAT, sales taxes, duties, shipping charges, or other mandatory charges collected by us will be displayed before the order is submitted where required.

oakvessa provides free standard shipping where stated on the website or at checkout.

Any customs duties, import taxes, brokerage fees, or destination-specific charges not collected at checkout are handled in accordance with our Shipping Policy.

Prices and promotions may change prospectively without notice.

Any:

  • Discount;

  • Reference or comparison price;

  • Stock level;

  • Countdown;

  • Promotional claim; or

  • Limited-availability statement

will apply only where it is genuine and accurately described.

If a material pricing or listing error occurs, we may contact you before accepting or fulfilling the affected order.

Where permitted by law, we may offer you the choice to:

  • Proceed with the corrected information; or

  • Cancel the affected item or order and receive the applicable refund.

Promotion-specific conditions may apply.

Where promotion-specific terms conflict with these Terms, the promotion-specific terms will control for that promotion, subject to mandatory applicable law.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the products included in that order.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.

To the extent permitted by applicable law, an order may be considered accepted when we:

  • Confirm fulfilment;

  • Dispatch the order; or

  • Otherwise expressly confirm acceptance.

We may refuse, hold, or cancel an order for legitimate reasons, including:

  • Product unavailability;

  • Suspected fraud;

  • Unauthorized payment;

  • Payment failure;

  • Incorrect or incomplete customer information;

  • Delivery restrictions;

  • Material pricing or listing errors; or

  • Material violation of these Terms.

If oakvessa cancels an order after payment has been captured, we will refund the applicable cancelled amount to the original payment method.

We may reasonably limit quantities purchased per customer, household, account, payment method, billing address, shipping address, or order where reasonably necessary to prevent fraud, unauthorized resale, or abuse.

Nothing in this section limits mandatory consumer rights arising after a contract has been concluded.

6. Payment

Payment methods available during checkout may be provided by Shopify or authorized third-party payment providers.

By submitting an order, you represent that you are authorized to use the selected payment method and authorize the applicable charges displayed before submission.

Payment information is processed by Shopify and authorized payment providers according to their respective terms, security practices, and privacy policies.

oakvessa does not ordinarily receive or store complete payment-card numbers.

We may conduct lawful:

  • Fraud-prevention checks;

  • Payment-verification checks; or

  • Order-verification checks

before fulfilling an order.

7. Shipping and Delivery

Orders are normally processed within 1–3 business days after payment authorization and order confirmation.

After dispatch, standard delivery is normally estimated at 7–15 business days.

The estimated total delivery time is therefore generally approximately 8–18 business days.

Free standard shipping applies where stated on https://oakvessa.com or during checkout.

Delivery timeframes are estimates unless expressly stated as guaranteed.

Complete information concerning:

  • Shipping destinations;

  • Processing times;

  • Tracking;

  • Delivery delays;

  • Customs and import charges;

  • Lost shipments;

  • Damaged shipments;

  • Incorrect addresses; and

  • Other delivery matters

is contained in our Shipping Policy.

Where no different delivery period has been agreed and applicable Spanish or EU consumer law requires delivery within a particular statutory period, that mandatory requirement will apply.

Nothing in these Terms transfers the risk of loss or limits customer remedies earlier than permitted by applicable law.

8. Returns, Refunds, and Cancellations

oakvessa 30-Day Voluntary Return Policy

Eligible returns may generally be requested within 30 calendar days after delivery, subject to our Return and Refund Policy and applicable law.

Our Return and Refund Policy governs matters including:

  • Return eligibility;

  • Return procedures;

  • Return authorization;

  • Return shipping responsibility;

  • Non-returnable goods;

  • Damaged or defective goods;

  • Incorrect or missing items;

  • Return inspection; and

  • Refund processing.

oakvessa covers approved return shipping costs for verified:

  • Damaged products;

  • Defective products;

  • Materially misdescribed products; or

  • Incorrect products.

For preference-based returns under our voluntary policy, customers are generally responsible for return shipping costs.

Examples include:

  • Change of mind;

  • Fit concerns;

  • Ordering the wrong size;

  • Ordering the wrong colour; or

  • No longer wanting the item.

Approved voluntary returns are not subject to a separate restocking fee.

Order Changes and Cancellations

Contact us as soon as possible if you wish to change or cancel an order.

We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed once processing or fulfilment has begun.

If an order has already shipped, our Return and Refund Policy will generally apply.

Nothing in this section limits mandatory withdrawal, cancellation, refund, guarantee, or product-conformity rights.

9. EU and Spanish Right of Withdrawal

Where applicable Spanish or European Union distance-selling law applies, consumers purchasing eligible goods online generally have a statutory right to withdraw from the contract within 14 calendar days after receiving the goods, without providing a reason.

This statutory right exists independently of oakvessa's voluntary 30-day return policy.

After validly exercising the statutory withdrawal right, the customer must generally return the goods within the period required by applicable law.

The customer generally bears the direct return cost for a statutory change-of-mind withdrawal where the customer was properly informed of that responsibility before purchase, unless:

  • oakvessa agrees to pay the cost; or

  • Applicable law requires otherwise.

Certain products and contracts may be excluded from the statutory withdrawal right, including certain:

  • Personalized or made-to-order goods;

  • Perishable goods;

  • Sealed hygiene-sensitive products after unsealing;

  • Sealed audio, video, or software products after unsealing; and

  • Other legally exempt goods or services.

Where mandatory statutory rights are more favourable than these Terms or our voluntary return policy, the statutory rights will apply.

10. Product Conformity and Legal Guarantee

Nothing in these Terms limits statutory consumer rights relating to defective or non-conforming goods.

Where applicable Spanish consumer law applies, the seller may be responsible for a lack of conformity that becomes apparent within the applicable statutory period.

For new consumer goods covered by Spanish law, the applicable statutory conformity period is generally three years from delivery.

Depending on the circumstances and applicable law, remedies may include:

  • Repair;

  • Replacement;

  • Price reduction;

  • Termination of the contract and refund; or

  • Another remedy required by law.

These statutory rights exist independently of:

  • oakvessa's voluntary 30-day return policy; and

  • Any additional commercial warranty.

The expiration of our voluntary return period does not automatically end statutory rights concerning defective or non-conforming goods.

11. Customer Communications, Reviews, and User Content

If you submit a:

  • Review;

  • Photograph;

  • Video;

  • Comment;

  • Suggestion;

  • Feedback; or

  • Other content,

you represent that:

  • You own the content or have permission to submit it;

  • The content is lawful;

  • Where represented as a review or personal experience, it reflects your genuine experience; and

  • It does not infringe another person's intellectual-property, privacy, or other rights.

You retain any ownership rights you have in content you submit.

To the extent permitted by applicable law, you grant oakvessa a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, and use submitted content for purposes reasonably connected with operating, improving, and promoting the Services.

We do not require positive reviews and do not prohibit honest negative feedback.

We may remove or decline to publish content that is:

  • Unlawful;

  • Fraudulent;

  • Abusive;

  • Deceptive;

  • Irrelevant;

  • Infringing; or

  • Otherwise prohibited by applicable law or platform rules.

12. Acceptable Use

You must not use the Services to:

  • Violate applicable law or another person's rights;

  • Submit false, misleading, fraudulent, malicious, or unlawful information;

  • Interfere with website security, checkout functionality, networks, or another customer's use;

  • Introduce malware, viruses, harmful code, or malicious technology;

  • Attempt unauthorized access to systems, accounts, networks, or data;

  • Use unauthorized automated scraping, crawling, or data-extraction tools;

  • Impersonate another person or misrepresent your identity or affiliation;

  • Conduct payment fraud;

  • Knowingly engage in fraudulent or abusive chargeback activity;

  • Engage in unauthorized resale or fraudulent purchasing activity; or

  • Copy, reproduce, or commercially exploit website content beyond permissions granted by law or these Terms.

We may restrict or terminate access for material violations of these Terms, subject to applicable law.

Termination does not affect rights or obligations that arose before termination.

13. Intellectual Property

The oakvessa name, branding, logos, website design, text, graphics, photographs, videos, product presentation, and other content made available through the Services are owned by oakvessa, its licensors, or other applicable rights holders.

Such content may be protected by applicable:

  • Copyright;

  • Trademark;

  • Design;

  • Database; and

  • Other intellectual-property laws.

You may access and use the Services for lawful, personal, and non-commercial shopping purposes.

Except where expressly permitted by applicable law or these Terms, no ownership interest or intellectual-property licence is granted to you.

Third-party product names, trademarks, logos, and other intellectual property remain the property of their respective owners.

Their appearance through the Services does not necessarily imply sponsorship, affiliation, or endorsement unless expressly stated.

14. Third-Party Services and Links

The Services may use or link to independent third-party services, including:

  • Shopify;

  • Payment providers;

  • Delivery carriers;

  • Analytics providers;

  • Advertising platforms;

  • Social-media services; and

  • Other websites or online services.

Third-party services operate independently and may be governed by their own terms and privacy policies.

To the extent permitted by law, oakvessa is not responsible for independent third-party content, services, systems, or practices outside our reasonable control.

Shopify provides the ecommerce platform used by oakvessa but is not the seller of products purchased directly from oakvessa.

Questions concerning oakvessa orders should therefore be directed to oakvessa.

15. Privacy

Our collection, use, processing, retention, and disclosure of personal information are governed by our Privacy Policy available through https://oakvessa.com.

Our Privacy Policy explains matters including:

  • Personal information we collect;

  • Purposes and lawful bases for processing;

  • Cookies and tracking technologies;

  • Marketing preferences;

  • Advertising practices;

  • International transfers;

  • Data retention;

  • Privacy rights; and

  • How to submit a privacy request.

16. Website Availability

We make reasonable efforts to keep the Services available and functioning properly.

However, we do not guarantee that website access will always be uninterrupted, secure, or error-free.

The Services may occasionally be unavailable because of:

  • Maintenance;

  • Technical problems;

  • Security incidents;

  • Third-party service disruption; or

  • Circumstances outside our reasonable control.

Nothing in this section limits statutory rights or responsibilities that cannot lawfully be excluded.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, these Terms do not exclude or restrict liability for matters that cannot lawfully be excluded, including where applicable:

  • Fraud or fraudulent misrepresentation;

  • Intentional misconduct;

  • Death or personal injury where liability cannot legally be excluded;

  • Mandatory product liability;

  • Mandatory consumer-protection obligations; or

  • Other liability that applicable law requires us to bear.

Subject to the above and to the fullest extent permitted by applicable law, oakvessa will not be responsible for indirect or consequential losses that were not reasonably foreseeable as a result of a breach.

Nothing in this section limits mandatory remedies relating to:

  • Defective goods;

  • Non-conforming goods;

  • Unsafe products;

  • Misdescribed products;

  • Undelivered products; or

  • Other legally non-compliant products.

Where a particular limitation is prohibited by applicable law, it applies only to the maximum extent legally permitted.

18. Responsibility for Unlawful Misuse

To the extent permitted by applicable law, you may be responsible for reasonable losses or costs directly resulting from:

  • Your unlawful misuse of the Services;

  • Your intentional infringement of another person's rights;

  • Fraudulent activity; or

  • Malicious conduct.

Nothing in this section makes a consumer responsible for losses caused by oakvessa's own:

  • Breach;

  • Negligence;

  • Unlawful conduct; or

  • Failure to comply with mandatory legal obligations.

19. Electronic Communications

By placing an order or using the Services, you agree that transactional communications may be provided electronically.

These communications may include:

  • Order confirmations;

  • Receipts;

  • Shipping updates;

  • Return communications;

  • Refund notifications;

  • Account notices;

  • Security notices; and

  • Policy-related communications.

Marketing communications will be sent only as permitted by applicable law.

Where required, promotional communications will include an unsubscribe or opt-out mechanism.

Opting out of marketing does not prevent us from sending necessary transactional or service-related communications.

20. Governing Law and Consumer Rights

To the extent permitted by applicable law, these Terms and contracts concluded with oakvessa are governed by the laws of Spain.

However, this choice of law does not deprive a consumer of mandatory protections that would otherwise apply, including mandatory protections available under the laws of the consumer's habitual place of residence where applicable.

Nothing in these Terms:

  • Excludes mandatory consumer rights;

  • Restricts an applicable statutory right of withdrawal;

  • Restricts mandatory product-conformity or legal-guarantee rights;

  • Requires a consumer to waive a legal remedy that cannot lawfully be waived; or

  • Requires a consumer to bring proceedings exclusively in Spain where applicable law grants the consumer a right to proceed elsewhere.

Any dispute may be submitted to a court or other authority having lawful jurisdiction.

Customers are encouraged to contact oakvessa before commencing formal proceedings so that we can attempt to resolve the issue.

Doing so does not waive, shorten, or restrict:

  • Any statutory deadline;

  • Any limitation period;

  • Any complaint right; or

  • Any other mandatory consumer protection.

21. Severability, Waiver, and Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

Failure by oakvessa to enforce a provision does not constitute a waiver of that provision or any other right.

These Terms, together with the policies incorporated by reference, constitute the agreement governing use of the Services and purchases from oakvessa, except for:

  • Terms expressly agreed separately in writing; and

  • Rights or obligations imposed by applicable law.

22. Changes to These Terms

We may update these Terms from time to time for:

  • Operational;

  • Legal;

  • Regulatory;

  • Security; or

  • Business reasons.

The current version will be published on https://oakvessa.com together with an updated “Last updated” date.

Changes generally apply prospectively.

Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain consent as required.

Changes will not retroactively remove or reduce rights relating to an order already accepted where doing so would be prohibited by applicable law.

23. Contact Information

If you have questions about these Terms, an order, or the oakvessa Services, please contact:

oakvessa

Website: https://oakvessa.com
Email: giczewskicreekmore5379@hotmail.com
Phone: +34 687 86 78 65
Business Address:
Calle Roger de Lluria, 58
08009 Barcelona
Spain